Careers DIYlaw

We're on a mission to make legal services accessible

to ALL using


We are looking for self-motivated individuals looking to make an impact,
with the ability to work effectively in a fast paced, dynamic and
evolving work environment.

DIYlaw is looking for an Operations Analyst to join its committed and vibrant team.
please send your CV to [email protected]

Applicants should have 2 - 4 years of relevant work experience.

Legal background desirable but not compulsory.

Candidate will be expected to:

  • Assist in managing products offered on our website and orders received from customers
  • Manage and interface with customer, including keeping records of customer management activities
  • Measure and analyse customer satisfaction and experience
  • Provide support in managing vendor relations and deliverables
  • Assist in discovering and initiating new relationships with vendors
  • Conduct quality control measures on product delivery
  • Co-develop new product offerings and packages
  • Work with the Development team to identify target market and segments to help define product offerings that solve customer problems
  • Collaborate with other relevant teams to optimize customer experience and identify marketing requirement
  • Work with other teams to ensure that final product is delivered in line with customer focused messaging and efficiencies